Privacy Policy

Effective Date: 01/01/2026
Last Updated: 04/01/2026

Mercy Wellness Clinic ("we," "our," or "us") respects your privacy and is committed to protecting the information you share with us through our website.

This Privacy Policy explains how we collect, use, and protect information collected through our website and through related digital communications, including SMS/text messaging where applicable.

This Privacy Policy applies to information collected through this website. It does not replace our Notice of Privacy Practices, which explains how protected health information may be used and disclosed in connection with medical care and services.

Information We Collect

When you complete a contact form on our website, we may collect:

First Name
Last Name
Phone Number
Email Address
Preferred Location, including Spring Branch or Alamo Ranch
Consent selections you choose on the form

We may also automatically collect limited technical information when you visit our website, such as:

IP address
Browser type
Device type
Pages visited
Date and time of visit
Referring website
General website usage data

How We Use Your Information

We may use the information collected through our website to:

Respond to your general contact inquiry
Route your inquiry to the location you select
Provide follow-up communication
Send SMS/text messages if you have provided consent
Improve website performance and user experience
Monitor website analytics
Comply with applicable legal and regulatory requirements

Website Contact Form

Our website contact form is intended for general contact inquiries only.

The form is not intended for medical concerns or for submitting symptoms, diagnoses, treatment information, prescription information, or other private health information.

Please do not submit private medical or health-related information through this form.

How We Share Information

We do not sell your personal information.

We may share your information with service providers who help us operate our website, manage communications, and support our business operations. These providers may only use the information as needed to perform those services and are expected to maintain appropriate confidentiality and security measures.

We may also disclose information if required by law or if necessary to protect our rights, safety, or property.

SMS Communications

If you choose to opt in to receive SMS/text messages from Mercy Wellness Clinic, we may use your phone number to send you messages related to your general inquiry.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us directly.

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyze traffic, and better understand how visitors use our site.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Disabling cookies may affect certain website features.

Third-Party Services

Our website may use third-party services such as website hosting platforms, analytics tools, forms, maps, and communication tools to support website functionality and communications.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect the information collected through our website. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Healthcare Privacy

If you become a patient of Mercy Wellness Clinic, your protected health information is governed by our Notice of Privacy Practices, not solely by this Privacy Policy.

Your Choices

You may contact us at any time to:

Ask questions about this Privacy Policy
Request updates to your contact information
Opt out of certain communications
Request that we stop sending SMS messages

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children through the website without appropriate consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or our website privacy practices, please contact us at:

Mercy Wellness Clinic
18568 Forty-Six Parkway #3001
Spring Branch, TX 78070

830-438-9300

info@mercywellnessclinic.com