Your Health, Our Priority: What to Expect as a New Patient at Mercy Wellness Clinic

Visiting a new healthcare provider can feel a little overwhelming. At Mercy Wellness Clinic, we understand that taking the first step toward better health is a big decision, and we are committed to making your experience as comfortable and stress-free as possible. If you have been wondering what to expect at your first visit to Mercy Wellness Clinic, this guide walks you through the process from start to finish. Whether you are visiting our Spring Branch, Boerne, or Alamo Ranch clinic, you can expect the same warm welcome, compassionate care, and commitment to your long-term wellness.

From the moment you walk through the doors of our Spring Branch, Boerne, or our Alamo Ranch clinic, our team works to ensure you feel like more than just a patient on a schedule. We take the time to listen, understand your health concerns, and build a complete picture of your overall well-being. Our approach is centered on forming strong patient-provider relationships that allow us to provide personalized care for every stage of life.

If you are preparing for your first visit, the process is designed to be simple and efficient. Before your appointment, we encourage you to print and complete our new patient forms which you can find on our website. This helps streamline your check-in at any of our locations. You will also want to bring a valid ID, your insurance card, a list of current medications or supplements, and contact information for your preferred pharmacy. If you have recent lab results, imaging reports, or medical records from another provider, please bring those as well so your provider can review your complete health history.

During your first visit, your provider will spend time getting to know you and your medical background. You can expect a thoughtful conversation about your health history, lifestyle habits, and any specific concerns or goals you would like to address. We believe the best care begins with understanding the whole person, not just isolated symptoms. If you are looking for clarity on what to expect at your first visit to Mercy Wellness Clinic, the biggest takeaway is this: your provider will take the time to listen, ask the right questions, and partner with you on next steps.

Your provider may perform a physical exam to establish baseline health information, and if needed, we can complete lab work or screenings to identify any underlying conditions. Depending on your needs, your provider may recommend follow-up visits or additional services, such as IV Infusion Therapy for hydration and immune support, or Weight Loss & Wellness programs all of which are available at our Boerne, Alamo Ranch, and Spring Branch clinics.

Sometimes patients are surprised to learn how interconnected different aspects of their health can be. That is why Mercy Wellness Clinic offers a full range of integrated services in one place. Along with routine checkups and chronic condition management, our team provides specialized support for women’s health, targeted therapies such as vitamin injections and hormone support, and convenient same-day care. For urgent needs, our Spring Branch Urgent Care is available to help you get timely treatment without unnecessary delays.

One of the biggest benefits of choosing Mercy Wellness Clinic is the emphasis we place on building long-term relationships with our patients across the Hill Country. Whether you visit us in Boerne, Alamo Ranch, or Spring Branch, you will see familiar faces and receive consistent care from a team that truly knows you. Over time, this continuity allows us to spot changes early, track your progress, and make proactive recommendations that help you stay healthy for years to come.

We also understand that good communication is essential to effective care. Our providers and staff are here to answer questions, explain test results, and help you understand your treatment plan so you never feel rushed or unsure about the next step. You will also have access to our convenient patient portal, making it easy to review visit summaries, view lab results, request refills, and message our team between appointments. Whether you are managing a chronic condition, focusing on preventive wellness, or addressing a new concern, our goal is to provide the clarity and confidence you need to make informed decisions about your health.

At Mercy Wellness Clinic, we take pride in offering care that is both personal and accessible. Our team provides timely appointments for routine and ongoing care, while our Spring Branch Urgent Care is available for same-day needs such as sudden illness or minor injuries. This balance ensures patients across the Texas Hill Country, from Boerne to Spring Branch to Alamo Ranch, receive the right level of care when they need it, without unnecessary delays.

If you are ready to establish care with a trusted healthcare provider in Boerne, Alamo Ranch, or Spring Branch, we invite you to schedule your first appointment today. Our experienced and compassionate team is here to support you at every step, helping you feel your best through personalized, preventive, and ongoing care. If you still have questions about what to expect at your first visit to Mercy Wellness Clinic, our staff is happy to help you feel prepared before you arrive.

Your health is our priority, and we look forward to welcoming you to the Mercy Wellness Clinic family.